Return, Replacement & Refund Policy

At Adult Toy Store, customer satisfaction and privacy are our top priorities. Due to the personal and intimate nature of the products we sell, certain items may not be eligible for return once delivered. Please read our policy carefully before placing an order.

Eligible for Replacement

We offer a replacement in the following situations:

• Product received in damaged condition.
• Wrong product delivered.
• Manufacturing defect found upon arrival.
• Product missing parts or accessories.

To request a replacement, customers must contact our support team within 48 hours of delivery and provide:

• Order Number
• Photos or videos of the issue
• Product packaging images
• Description of the problem

After verification, we will arrange a replacement or an alternative resolution.

Non-Returnable Products

For hygiene, safety, and customer protection reasons, the following items are generally not eligible for return after delivery:

• Adult wellness products
• Personal massagers
• Intimate accessories
• Lingerie and intimate apparel
• Lubricants
• Condoms
• Personal care products
• Opened or used products
• Products with broken seals

These restrictions help ensure product safety and hygiene for all customers.

Refund Policy

Refunds may be issued under the following circumstances:

• Product is unavailable after payment.
• Order is cancelled before shipment.
• Verified damaged or defective item cannot be replaced.
• Wrong item delivered and replacement unavailable.

Approved refunds are processed to the original payment method within 5–10 business days, depending on the payment provider or bank.

Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting customer support.

After Shipment

Once an order has been shipped, cancellation requests may not be possible.

Refused Deliveries

If a customer refuses delivery without a valid reason or provides an incorrect address resulting in return of the shipment, shipping and handling charges may be deducted from any applicable refund.

Replacement Process

1. Contact customer support within 48 hours of delivery.
2. Share order details and evidence of the issue.
3. Our team will review the request.
4. If approved, replacement instructions will be provided.
5. Replacement shipment will be processed as quickly as possible.

Damaged Parcel Upon Delivery

If the outer package appears heavily damaged, customers should:

• Take photos before opening.
• Record an unboxing video whenever possible.
• Report the issue immediately to customer support.

This helps us process claims faster.

Contact Us

For return, replacement, refund, or cancellation requests, please contact:

Website: www.adulttoystore.in

Email: admi@adulttoystore.in

WhatsApp / Phone: +91 7074137341

Support Hours: Monday – Sunday, 9:00 AM – 9:00 PM

We are committed to providing a secure, private, and hassle-free shopping experience for all customers.